{"id":669,"date":"2026-05-04T03:13:25","date_gmt":"2026-05-04T03:13:25","guid":{"rendered":"https:\/\/fgvprodata.com.my\/?page_id=669"},"modified":"2026-05-04T03:16:54","modified_gmt":"2026-05-04T03:16:54","slug":"au-certification-policies-2","status":"publish","type":"page","link":"https:\/\/fgvprodata.com.my\/?page_id=669","title":{"rendered":"IMS Policy Statement"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e669-e1 mil-0 mil-1\"><div class=\"x-row e669-e2 mil-3 mil-4 mil-6\"><div class=\"x-row-inner\"><div class=\"x-col e669-e3 mil-a\">\n\t\t\t\t<p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t\t<sr7-module data-alias=\"title-aboutus-p5-11\" data-id=\"39\" id=\"SR7_39_1\" class=\"rs-ov-hidden\" data-version=\"6.7.23\">\n\t\t\t\t\t<sr7-adjuster><\/sr7-adjuster>\n\t\t\t\t\t<sr7-content>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_39_1-108\" data-key=\"108\">\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_39_1-108-2\" class=\"sr7-layer\">I.M.S. POLICY STATEMENT<\/sr7-txt>\n\t\t\t\t\t\t\t<sr7-txt id=\"SR7_39_1-108-5\" class=\"sr7-layer\">About Us<\/sr7-txt>\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t\t<sr7-slide id=\"SR7_39_1-109\" data-key=\"109\">\n\t\t\t\t\t\t<\/sr7-slide>\n\t\t\t\t\t<\/sr7-content>\n\t\t\t\t\t<image_lists style=\"display:none\">\n\t\t\t\t\t\t<img data-src=\"\/\/fgvprodata.com.my\/wp-content\/uploads\/2024\/11\/Picture20.jpg\" data-libid=\"304\" data-lib=\"medialibrary\" title=\"Picture20\" width=\"0\" height=\"0\" data-dbsrc=\"Ly9mZ3Zwcm9kYXRhLmNvbS5teS93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8xMS9QaWN0dXJlMjAuanBn\"\/>\n\t\t\t\t\t<\/image_lists>\n\t\t\t\t<\/sr7-module>\n\t\t\t\t<script>\n\t\t\t\t\tSR7.PMH ??={}; SR7.PMH[\"SR7_39_1\"] = {cn:100,state:false,fn: function() { if (_tpt!==undefined && _tpt.prepareModuleHeight !== undefined) {  _tpt.prepareModuleHeight({id:\"SR7_39_1\",el:[100,100,200,200,100],type:'hero',shdw:'0',gh:[100,100,200,200,100],gw:[1240,1240,1024,1024,480],vpt:['-100px&#039;,&#039;-100px&#039;,&#039;-100px&#039;,&#039;-100px&#039;,&#039;-100px'],size:{fullWidth:false, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{\"orig\":\"transparent\",\"type\":\"solid\",\"string\":\"transparent\"}'}}); 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Policies<\/span><\/div><i class=\"x-anchor-sub-indicator\" data-x-skip-scroll=\"true\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/div><\/a><\/li><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-373\" id=\"menu-item-373\"><a class=\"x-anchor x-anchor-menu-item mil-d mil-e mil-f\" tabindex=\"0\" href=\"https:\/\/fgvprodata.com.my\/?page_id=100\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">History<\/span><\/div><i class=\"x-anchor-sub-indicator\" data-x-skip-scroll=\"true\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/div><\/a><\/li><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-374\" id=\"menu-item-374\"><a class=\"x-anchor x-anchor-menu-item mil-d mil-e mil-f\" tabindex=\"0\" href=\"https:\/\/fgvprodata.com.my\/?page_id=55\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Customers<\/span><\/div><i class=\"x-anchor-sub-indicator\" data-x-skip-scroll=\"true\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/div><\/a><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"x-section e669-e8 mil-1 mil-2\"><div class=\"x-row x-container max width e669-e9 mil-3 mil-5 mil-7 mil-9\"><div class=\"x-row-inner\"><div class=\"x-col e669-e10 mil-a\"><div class=\"x-text x-text-headline e669-e11 mil-i mil-j mil-k\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\"><p class=\"p1\"><b>IMS Policy Statement<\/b><\/p><\/h1><\/div><\/div><\/div><div class=\"x-text x-text-headline e669-e12 mil-i mil-j mil-l\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\"><p class=\"p1\"><b>\"GET IT RIGHT\"<\/b><\/p><\/h1><\/div><\/div><\/div><\/div><div class=\"x-col e669-e13 mil-a\"><div class=\"x-text x-content e669-e14 mil-n mil-o mil-p mil-q\"><p class=\"p1\">We are committed to providing quality services that satisfy our customers and stakeholders' needs and requirements by ensuring our IT services meet the agreed service level, maintain Confidentiality, Integrity and Availability\/Accessibility (CIA) of our critical information, processing facilities, and services. We shall manage, protect and ensure that our IT services continue to be available during crisis. We shall endeavor to create a resilient organization that considers all business risk by establishing a risk based decision making process. Additionally, we uphold a strict anti-bribery policy to maintain integrity and ethical standards in all business dealings.<\/p><\/div><\/div><div class=\"x-col e669-e15 mil-a\"><div class=\"x-text x-text-headline e669-e16 mil-i mil-k mil-m\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\"><p class=\"p1\"><strong>Get It Right means all deliverables comply with the planning and regulatory requirements to achieve customer satisfaction and continuous improvement.<\/strong><\/p><\/h1><\/div><\/div><\/div><\/div><div class=\"x-col e669-e17 mil-a\"><div class=\"x-text x-content e669-e18 mil-n mil-q mil-r\"><p class=\"p1\">To fulfill this commitment, FGV PRODATA has implemented and maintained an Integrated Management System complying with ISO 9001:2015 (QMS), ISO\/IEC 27001:2013 (ISMS), ISO\/IEC 20000-1:2018 (ITSMS), ISO 22301:2019 (BCMS), and ISO 37001:2016 (ABMS)<\/p>\n<p class=\"p1\"><strong>PRODATA shall ensure the following:<\/strong><\/p><\/div><hr class=\"x-line e669-e19 mil-t\"\/><div class=\"x-text x-content e669-e20 mil-n mil-o mil-s\"><p class=\"p1\"><span style=\"color: #ff0000;\">\u00a0&gt;<\/span> Continually measure service quality, delivery and improve customer satisfaction.<\/p>\n<p class=\"p1\"><span style=\"color: #ff0000;\">\u00a0&gt;<\/span> Develop our services range in line with changing technology and business environment.<\/p>\n<p class=\"p1\"><span style=\"color: #ff0000;\">\u00a0&gt;<\/span> Provide a fast response in the provisioning services and handling customers\u2019 inquiries.<\/p>\n<p class=\"p1\"><span style=\"color: #ff0000;\">\u00a0&gt;<\/span> Ensure awareness and involvement of personnel throughout the organization in achieving these objectives.<\/p>\n<p class=\"p1\"><span style=\"color: #ff0000;\">\u00a0&gt;<\/span> Develop and maintain a highly committed and competent professional team to ensure service quality, security, and business continuity.<\/p>\n<p class=\"p1\"><span style=\"color: #ff0000;\">\u00a0&gt;<\/span> Uphold a strict anti-bribery policy to maintain integrity and ethical standards in all business dealings.<\/p><\/div><hr class=\"x-line e669-e21 mil-t\"\/><div class=\"x-text x-content e669-e22 mil-n mil-q mil-r\"><p class=\"p1\">This policy is applicable for all FGV PRODATA personnel, associates, and business partners to overall customer and stakeholder satisfaction.<\/p><\/div><hr class=\"x-line e669-e23 mil-t\"\/><a class=\"x-anchor x-anchor-button e669-e24 mil-d mil-f mil-h\" tabindex=\"0\" href=\"http:\/\/fgvprodata.com.my\/wp-content\/uploads\/2025\/01\/INTEGRATED-MANAGEMENT-SYSTEM-IMS-POLICY-Update-19082024.pdf\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">View IMS Policy Statement<\/span><\/div><\/div><\/a><hr class=\"x-line e669-e25 mil-t\"\/><a class=\"x-anchor x-anchor-button e669-e26 mil-d mil-f mil-h\" tabindex=\"0\" href=\"http:\/\/fgvprodata.com.my\/wp-content\/uploads\/2025\/01\/PDPA-Cert-2.pdf\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">View Personal Data Privacy Act (PDPA)<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>I.M.S. POLICY STATEMENT About Us ProfileManagementCert. &#038; PoliciesHistoryCustomersIMS Policy Statement&#8221;GET IT RIGHT&#8221;We are committed to providing quality services that satisfy our customers and stakeholders&#8217; needs and requirements by ensuring our IT services meet the agreed service level, maintain Confidentiality, Integrity and Availability\/Accessibility (CIA) of our critical information, processing facilities, and services. We shall manage, protect and ensure that our IT &#8230; <\/p>\n<div><a href=\"https:\/\/fgvprodata.com.my\/?page_id=669\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-669","page","type-page","status-publish","hentry","no-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/fgvprodata.com.my\/index.php?rest_route=\/wp\/v2\/pages\/669"}],"collection":[{"href":"https:\/\/fgvprodata.com.my\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fgvprodata.com.my\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fgvprodata.com.my\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fgvprodata.com.my\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=669"}],"version-history":[{"count":3,"href":"https:\/\/fgvprodata.com.my\/index.php?rest_route=\/wp\/v2\/pages\/669\/revisions"}],"predecessor-version":[{"id":672,"href":"https:\/\/fgvprodata.com.my\/index.php?rest_route=\/wp\/v2\/pages\/669\/revisions\/672"}],"wp:attachment":[{"href":"https:\/\/fgvprodata.com.my\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}