Professional Service Desk
Managing your customer support tasks now made easier with an application designed with a wide range of options that will improve your productivity
Proactive Interventions
With PRODESK, the information will be gather together and kept securely. The data will be used to prevent any problems occurred
Detailed Reporting & Analytics
With detailed reporting, PRODESK will help users to make better decisions, create a great results and urge a good improvement
Problem Resolution
Users able to track and examined the problems reported. Any problems reported could be resolved professionally with PRODESK
Develop with Greater Efficiency
Enhances your operation’s efficiency and lead to faster product life cycles and having a better final results
Ticketing Management
Consists of incident Management, Request Management, Problem Management & Change Request Management
Administration Operations
Customize users’ information & SLA Management
Self Service Portal
Comes with system information, advertisement & subscription plans
Project Monitoring & Reports
Creation of graphs & charts of collected and analyzed data that can be shared with stakeholders
FAQ