Professional Service Desk
Managing your customer support tasks now made easier with an application designed with a wide range of options that will improve your productivity
![Image](https://fgvprodata.com.my/wp-content/uploads/2022/08/ProdeskBenefitsIcon1-01.png)
Proactive Interventions
With PRODESK, the information will be gather together and kept securely. The data will be used to prevent any problems occurred
![Image](https://fgvprodata.com.my/wp-content/uploads/2022/08/ProdeskBenefitsIcon1-02.png)
Detailed Reporting & Analytics
With detailed reporting, PRODESK will help users to make better decisions, create a great results and urge a good improvement
![Image](https://fgvprodata.com.my/wp-content/uploads/2022/08/ProdeskBenefitsIcon1-03.png)
Problem Resolution
Users able to track and examined the problems reported. Any problems reported could be resolved professionally with PRODESK
![Image](https://fgvprodata.com.my/wp-content/uploads/2022/08/ProdeskBenefitsIcon1-04.png)
Develop with Greater Efficiency
Enhances your operation’s efficiency and lead to faster product life cycles and having a better final results
![Image](https://fgvprodata.com.my/wp-content/uploads/2022/08/ProdeskWebQuotes1-01-scaled.jpg)
Ticketing Management
Consists of incident Management, Request Management, Problem Management & Change Request Management
![Image](https://fgvprodata.com.my/wp-content/uploads/2022/08/Prodesk-Features-Ticketing.png)
![Image](https://fgvprodata.com.my/wp-content/uploads/2022/08/Prodesk-Features-Admin.png)
Administration Operations
Customize users’ information & SLA Management
Self Service Portal
Comes with system information, advertisement & subscription plans
![Image](https://fgvprodata.com.my/wp-content/uploads/2022/08/Prodesk-Features-Portal.png)
![Image](https://fgvprodata.com.my/wp-content/uploads/2022/08/Prodesk-Features-Reporting.png)
Project Monitoring & Reports
Creation of graphs & charts of collected and analyzed data that can be shared with stakeholders
FAQ